As a responsible financial institution, Stern is committed in its adherence to international Anti Money-Laundering directives and to the UK’s Joint Money Laundering Steering Group guidelines. In order to guarantee the maximum level of security and transparency possible to our customers, we enforce international KYC (“Know Your Customer”) verification procedures. These are aimed at ensuring the ownership of the data and funds associated with each account.
Please note that if your account is not fully verified within 72 hours from the moment the request has been made by our Compliance Department then you will be blocked from trading and/or from withdrawing your funds.
We thank you in advance for your kind and prompt cooperation in these matters. As usual, our staff is available to answer any question you may have and help you verify your account.
In order to be fully verified you will be required to provide us with a color copy/scan of the following documents, making sure that each document is completely and clearly visible, including its edges.
Black and White copies and/or copies in which the documents’ edges are not visible CAN NOT be accepted.
Please note: The total file size of the documents / pictures you will send us should not exceed 5MB – emails with bigger attachments will not be received. Acceptable file types: Adobe Acrobat PDF, JPG, JPEG.
Government Issued ID / Driver’s License / Valid Passport
An official utility bill, such as an electricity / water / gas / phone bill OR a bank statement.
We need this document as proof of your current address, as listed on your account application. We therefore ask you to make sure that it has been issued in your name, that it has been sent to your current address and that it is not older than 3 months.
Credit Card / Debit Card
Please provide us with a copy of the front and back of the Credit/ Debit Card(s) you used to make your deposit(s). If you use a scanner, we recommend you place your card(s) at the center of the scan.
Please make sure that the name of the cardholder, the expiration date and the first six and last four digits of the Credit / Debit Card(s) number are visible on the front; and that the signature of the cardholder and the last four digits of the Credit / Debit Card(s) number are visible on the back.
As a measure of protection, we recommend you conceal all other data (for example, your Credit / Debit Card number besides the first six and the last four digits, the CVV number on the back) that appears in the documents you send to us.
Declaration of Deposits
Please fill the Declaration of Deposits form and make sure to sign it before returning it to us.
If applicable, please make sure to sign the Bonus Terms and Conditions document in order to receive your bonus.
Please make sure that all the documents / copies / scans you send to us are in color and with their edges visible: we will not be able to accept or process them otherwise.
If you have any questions or need any additional information, please don’t hesitate to contact us.